Delete your Kapsy account
You can ask us to delete your Kapsy account and the personal data linked to it at any time, whether or not you still have the app installed.
Kapsy is a product of Apah Inc.
How to request deletion
In the app
Open Kapsy → Profile → Settings → Delete account, then type DELETE to confirm.
On the web
Sign in at kapsy.ai → Settings → Account settings → Delete account.
By email
If you can no longer sign in, email support@kapsy.ai from the address or phone number you signed up with.
Your account is locked and signed out everywhere immediately and cannot sign in again. Your profile is hidden from everyone straight away, and your data is removed as part of our retention process.
What we delete
- Your profile: name, email address, phone number and photo
- Your sign-in and the devices registered for notifications
- Messages you sent, and the photos, videos, files and recordings you shared
- Your practice tasks, submissions, session bookings and learning progress
What we keep, and for how long
- Payment and invoice records — kept for as long as tax and accounting law requires, and used for nothing else
- Usage analytics — kept only in aggregated, anonymised form that cannot identify you
- Backups — copies in our encrypted backups are removed as those backups expire
Deleting your account cannot be undone. See our Privacy Policy for more on how we handle your data.